A hot air balloon flies thanks to hot air. Burners heat the air inside the balloon's envelope, making it less dense than the outside air and allowing the balloon to rise.During flight, the pilot primarily controls ascent and descent using air temperature. By changing altitude, they can take advantage of different wind currents, which determine the direction and speed of the flight path.One of the most special experiences of flying in a hot air balloon is the smoothness of the movement. The ascent and descent are gradual, and for much of the flight, you drift with the wind, creating a unique and tranquil sensation as you enjoy the scenery of Teotihuacan.

Los vuelos en globo aerostático están sujetos a controles y requisitos establecidos por la autoridad aeronáutica. Las aeronaves deben contar con la documentación correspondiente y someterse a revisiones periódicas en las que se inspeccionan componentes esenciales como la envolvente, los quemadores, los tanques y la canastilla.Los pilotos deben contar con las licencias y certificaciones necesarias para operar un globo aerostático, además de acreditar los conocimientos, experiencia y aptitud psicofísica requeridos para realizar esta actividad.En Fly Away trabajamos con operadores y pilotos que cumplen con los requisitos correspondientes para realizar vuelos en globo en Teotihuacán. Además, nuestros pasajeros cuentan con cobertura de seguro durante la actividad, para que puedan concentrarse en lo más importante: disfrutar la experiencia.

To enjoy the experience safely, it is important to consider some conditions before making your reservation.The standard fare covers passengers weighing up to 110 kg . If the passenger exceeds this weight, an additional charge may apply. The maximum weight allowed for the flight is 150 kg .For safety reasons, pregnant women are not allowed to fly .If you have any medical condition, injury, limited mobility or any physical situation that may make it difficult to stand during the flight or assume the position indicated for landing, we recommend consulting your doctor and informing Fly Away before booking , so that we can guide you appropriately.

Safety will always be our priority. If weather conditions are not suitable for a safe flight, the operation may be cancelled.In that case, you can reschedule your experience for a new date or request a cancellation without additional charges .Weather conditions are carefully assessed before each operation and the final decision to fly is made based on aviation safety criteria.

We know plans can change. You can cancel or reschedule your flight up to 48 hours before your booked date without penalty.If an emergency or unforeseen event arises that prevents you from participating in the activity, it is essential to contact Fly Away before your appointment time so that we can advise you on the available options.If you do not show up on the day of your flight and do not notify us in advance, the reservation will be considered a “No Show” , so it will not be possible to make a refund or reschedule the experience.Reservations purchased with special rates or promotions are non-refundable ; however, they may be rescheduled within a maximum period of 6 months , subject to availability and the conditions of the promotion.

The capacity of each balloon may vary depending on the aircraft assigned and operating conditions. We have options ranging from 2 to 20 passengers , allowing us to offer different experiences, from more intimate flights to shared flights with larger groups.

Cada vuelo tiene una ruta diferente. Los globos aerostáticos se desplazan con las corrientes de viento, por lo que el punto de aterrizaje normalmente es distinto al lugar de despegue.Durante todo el recorrido, el equipo de tierra sigue la trayectoria del globo y se dirige hacia la zona de aterrizaje para recibir a los pasajeros y continuar con la logística de la experiencia.Esta particularidad hace que cada vuelo sea único, ya que el viento forma parte de la aventura y determina el recorrido de ese día.

Hot air balloon flights take place during the early morning hours , when atmospheric conditions are usually more favorable for the operation.The exact schedule may vary depending on the season, weather conditions, and the day's logistics . Upon confirming your reservation, Fly Away will provide you with your appointment time and all the necessary details for your experience .And yes, you have to get up early… but seeing Teotihuacan from the sky at dawn makes it completely worth it.

La edad mínima para volar en globo es de 5 años cumplidos. No existe una edad máxima establecida; sin embargo, es importante que cada pasajero pueda permanecer de pie sin asistencia durante el vuelo y seguir las indicaciones de seguridad de la tripulación, especialmente durante el despegue y aterrizaje.En el caso de adultos mayores o personas con alguna condición física particular, recomendamos informarlo a Fly Away antes de realizar la reservación para poder orientarte adecuadamente.